Careers

Reports To: Manager of Retail Sales

Job Summary
The primary responsibility of the Salesperson is to generate sales by creating for the customer a positive shopping experience through extension of a warm greeting, sharing of relevant knowledge and experience, and effective presentation of merchandise.

Essential Duties

• Ensures that each customer receives outstanding service by providing a friendly environment which includes quickly acknowledging every customer in a positive, personable manner
• Answers customers’ questions
• Guides customers to desired merchandise or connects them with more knowledgeable co-workers
• Maximizes opportunities to sell related merchandise and Gift Cards
• Handles customer purchases, returns, exchanges, merchandise credits, check authorizations, and discretion discounts (for example, price matches and employee sales)
• Verifies customer’s age on ATF-controlled items (for example, firearms, ammunition and knives)
• Resolves customer concerns in manner that respects customer while following accepted operating guidelines
• Completes all sale transactions according to range policies and procedures
• Stamps, marks, tags or otherwise assigns price to merchandise
• Maintains orderly display of merchandise on shelves, end caps, counters and other areas
• Maintains up-to-date knowledge of store layout and merchandise locations
• Supports range’s loss control efforts through diligent observation of customer behavior and purchases
• Completes all required paperwork in a neat, careful and timely manner
• Keeps retail space clean and orderly
• Performs other duties as required or directed

Essential Physical Requirements

• Ability to move or handle merchandise and supplies weighing up to 50 pounds

• Ability to stoop, bend, reach, push, pull and move merchandise as necessary

• Ability to hear pages, telephone conversations and general announcements

• Ability to move around the store as necessary to assist customers

• Ability to recognize and identify merchandise and read necessary reports

• Ability to work a varied schedule as business conditions dictate

• Ability to stand an entire work shift

Knowledge, Skills & Abilities

• Knowledge of—
  • Basic loss prevention techniques
  • Basic math skills: adding, subtracting, multiplying, dividing
• Skills in—
  • High degree of situational awareness
• Ability to—
  • Use multi-line phone system
  • Make change without register assistance
  • Communicate verbally and in writing using English language
  • Establish appropriate priorities while multi-tasking
  • Analyze problems and apply sound solutions
  • Efficiently and accurately access, input, modify and print information through register
  • Communicate and work effectively with co-workers and customers
  • Retain company and customer information in confidence
  • Process stress in a positive manner

Qualifications

• High school diploma or GED
• Applicable experience with products similar to those offered at the range (preferred)
• Prior retail sales experience (preferred)

Reports To:Manager of Member Development & Education Services

Job Summary
The primary responsibility of the Education and Member Services Coordinator is to assist with coordinating education services and growth of membership base.

Essential Duties

• Coordinates use of ranges and classrooms with General Manager and Chief Range Safety Officer
• Maintains classrooms and teaching supplies/equipment in good condition
• Promotes range memberships and retail sales
• Assists with facility’s opening and closing tasks
• Maintains positive, respectful relationships with all customers
• Maintains productive working relationship with all co-workers
• Projects professional image through dress and demeanor
• Maintains complete documentation of student attendance and achievement
• Engage existing members in referral programs
• Provides regular reports as required
• Performs other duties as required or directed

Essential Physical Requirements

• Ability to move around the store as necessary to assist customers

• Ability to recognize and identify merchandise and read necessary reports

• Ability to work a varied schedule as business conditions dictate

Knowledge, Skills & Abilities

• Advanced knowledge of—
  • Basic loss prevention techniques
  • Basic math skills: adding, subtracting, multiplying, dividing
  • Keen Excel, Word and Calendar skills
• Skills in—
  • High degree of situational awareness
  • Competent operation of firearms generally used at range
• Ability to—
  • Communicate verbally and in writing using English language
  • Establish appropriate priorities while multi-tasking
  • Analyze problems and apply sound solutions
  • Efficiently and accurately access, input, modify and print information through register
  • Communicate and work effectively with co-workers and customers
  • Retain company and customer information in confidence
  • Process stress in a positive manner

Qualifications

• High school diploma or GED
• Acceptable criminal background check
• Prior retail sales experience (preferred)

FLSA Status: Non-exempt

Job Summary
The primary responsibility of the Cashier is to complete the customer’s shopping experience at Green Top by efficiently and cordially concluding the sales transaction in the POS system.

Essential Duties

• Performs the work of a Web Customer Service Specialist as needed
• Utilizes telephone, email and chat to provide information to and resolve issues for online customers
• Prints new online orders, sorts them for picking and distributes them to departments
• Assists with pulling online firearm orders
• Assists with locating pick-up orders for customers
• Processes merchandise returns
• Submits and manages UPS claims
• Assists with Marketplace orders and communication
• Performs other duties as required or directed
• Evenings (until 7pm) and weekends required

Essential Physical Requirements

• Ability to hear pages, telephone conversations and general announcements
• Ability to effectively communicate via telephone, email and chat
• Ability to move around the store as necessary to perform assigned tasks
• Ability to recognize and identify merchandise and read necessary reports

Knowledge, Skills & Abilities

• Knowledge of—
  • Microsoft Excel (basic)
• Skills in—
  • Basic math: adding, subtracting, multiplying, dividing
• Ability to—
  • Communicate verbally and in writing using English language
  • Compose professional emails and converse in live chat
  • Take direction when appropriate
  • Establish appropriate priorities while multi-tasking
  • Analyze problems and apply sound solutions
  • Communicate and work effectively with co-workers and customers
  • Handle company and customer information in confidence
  • Process stress in a positive manner
  • Use multi-line phone system

Qualifications

• High school education or GED
• Two or more years’ experience with Microsoft Excel
• Sale and fulfillment process of marketplace retail sites
• Retail experience (preferred)

Job Summary

The primary responsibility of the Cashier is to complete the customer’s shopping experience at Green Top by efficiently and cordially concluding the sales transaction in the POS system.

Essential Duties

• Ensures that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer in a positive, personable manner
• Ensures customers locate desired merchandise by providing instructions or connecting them with knowledgeable co-workers
• Maximizes opportunities to sell miscellaneous product (for example, Gift Cards)
• Handles customer purchases, returns, exchanges, merchandise credits, check authorizations, rain checks and discretion discounts (for example, price matches and employee sales)
• Verifies customer’s age on ATF-controlled items (for example, Tannerite, ammunition, powder, primers and knives)
• Completes all POS transactions according to company policies and procedures
• Resolves customer concerns in manner that respects customer while following accepted operating guidelines
• Maintains orderly display of POS items
• Maintains up-to-date knowledge of store layout and merchandise locations
• Supports company’s loss control efforts through diligent observation of customer behavior and purchases
• Cleans store areas as assigned
• Performs other duties as required or directed

Essential Physical Requirements

• Ability to move or handle merchandise and supplies weighing 0-50 pounds
• Ability to bend as necessary to examine incoming or outgoing merchandise
• Ability to work a varied schedule as business conditions dictate
• Ability to stand an entire work shift

Knowledge, Skills & Abilities

• Knowledge of basic loss prevention techniques
• Basic math skills: adding, subtracting, multiplying, dividing
• Ability to use multi-line phone system
• Ability to make change without register assistance
• High degree of situational awareness
• Ability to communicate verbally and in writing using English language
• Ability to establish appropriate priorities while multi-tasking
• Ability to analyze problems and apply sound solutions
• Ability to efficiently and accurately access, input, modify and print information through POS register system
• Ability to communicate and work effectively with co-workers and customers
• Ability to retain company and customer information in confidence
• Ability to process stress in a positive manner

Qualifications

• High school diploma or GED
• Six (6) or more months’ customer service or retail sales experience

FLSA Status: Non-exempt

Reports To: Warehouse Supervisor

Job Summary
The primary responsibility of the Warehouse Clerk is to receive, record, and place in designated area(s) all incoming merchandise.

Essential Duties

• Supervises and/or assists with unloading of incoming shipments of merchandise and other material
• Consults shipper’s documents to verify incoming shipment is intended for Green Top
• Compares packing list with received items to identify any missing items
• Reports missing and/or damaged items to Accounts Payable Clerk and/or Buyer
• Inputs received goods into computer system and forwards documents to Accounts Payable
• Moves received items to warehouse or other designated area
• Completes all required paperwork in a neat, careful and timely manner
• Maintains dock and other receiving department work areas in clean, organized and safe condition
• Operates and maintains hand truck, pallet jack and other material handling equipment in accordance with manufacturer’s guidelines
• Performs assigned cleaning and/or maintenance duties
• Performs other duties as required or directed

Essential Physical Requirements

• Ability to move or handle merchandise and supplies weighing 0-75 pounds
• Ability to stoop, bend, reach, push, pull and move merchandise as necessary
• Ability to hear pages, telephone conversations and general announcements
• Ability to move around the store as necessary
• Ability to recognize and identify merchandise and read necessary reports
• Ability to work a varied schedule as business conditions dictate
• Ability to stand an entire work shift
• Ability to handle bait (Fishing Section)

Knowledge, Skills & Abilities

• Basic math skills: adding, subtracting, multiplying, dividing
• Ability to safely operate pallet jack, electric stacker, hand truck and other material handling devices
• Ability to communicate verbally and in writing using English language
• Ability to establish appropriate priorities while multi-tasking
• Ability to analyze problems and apply sound solutions
• Ability to efficiently and accurately access, input, modify and print information through computerized inventory control system
• Ability to communicate and work effectively with co-workers and customers
• Ability to retain company and customer information in confidence
• Ability to process stress in a positive manner

Qualifications

• High school diploma or G.E.D. or equivalent experience
• One (1) or more years’ experience in receiving or warehouse environment (preferred)
• Valid Virginia driver’s license and good driving record

FLSA Status: Non-exempt

Job Summary

The primary responsibilities of the Asset Protection Specialist are to reduce profitability losses due to shoplifting, theft and vandalism, and contribute to a safe environment for employees and customers. All actions taken in executing these responsibilities are to be in compliance with the store’s Standard Operating Procedures, particularly those related to shoplifting and robbery.

Essential Duties

• Ensures that each Green Top customer is warmly greeted and respectfully treated both on arrival at the store and when departing
• Ensures customers locate desired merchandise by providing instructions or connecting them with knowledgeable co-workers
• Verifies firearms that are brought into store by customers are not loaded (see Firearm Clearing Protocol)
• Attaches daily tag to incoming firearms, bows, rods, reels and other customer property
• Checks outgoing firearms to verify they are customer property and, if just purchased, their serial numbers match the sales receipt or repair ticket
• Conducts walk-throughs on regular basis to monitor shoppers’ activity and identify any safety issues
• Confronts persons attempting to exit store with merchandise they have not purchased
• Assists Managers is detaining persons apprehended for shoplifting
• Cooperates with law enforcement personnel working the front door and/or responding to “9-1-1” calls from the store
• Files police reports and testifies in court in all cases brought to trial
• Maintains up-to-date knowledge of store layout and merchandise locations
• Maintains thorough knowledge of store’s Emergency Response Plan
• Remedies or reports safety issues identified on store walk-throughs
• Assists in providing “asset protection” training for store employees
• Maintains assigned area in clean and orderly condition
• Performs other duties as required or directed

Essential Physical Requirements

• Ability to move or handle merchandise and supplies weighing 0-25 pounds
• Ability to bend as necessary to examine incoming or outgoing merchandise
• Ability to work a varied schedule as business conditions dictate
• Ability to stand an entire work shift
• Ability to handle bait

Knowledge, Skills & Abilities

Knowledge

• Knowledge of basic loss prevention techniques
• Knowledge of how to perform safety check on firearms most often brought into store by customers

Skills

• Basic math skills (adding, subtracting, multiplying, dividing)
• High degree of situational awareness

Abilities

• Ability to communicate verbally and in writing using English language
• Ability to establish appropriate priorities while multi-tasking
• Ability to analyze problems and apply sound solutions
• Ability to communicate and work effectively with co-workers and customers
• Ability to retain company and customer information in confidence
• Ability to process stress in a positive manner

Qualifications

• High school diploma or GED
• One (1) or more years’ work experience in retail environment
• Current First Aid/CPR/AED certification
• Criminal record free of convictions involving theft or violence

Job Summary
Conduct retail activities of business operating exclusively online. Will perform duties such as (1) gather product information from the Internet and format that information to comply with constraints imposed by internal and external systems and (2) daily add new and existing products and related categories to the e-Commerce platform.

Status: Full-time or Part-time available

Essential Duties

• Prepare and organize online storefront merchandise, including product descriptions, photography, and video for all items in related categories
• Enhance product titles, descriptions, categorization, and keywords to improve page rank and consumption to grow revenue
• Advise on strategy around taxonomy changes to ensure easy shop-ability for the customer
• Partner with team lead to create an annual online merchandising plan, tracking to and revamping plan when gaps exist
• Conduct competitive and consumer demographic analysis to expand and diversify assortment
• Maintain product information on Excel spreadsheets to be imported to Counter Point and/or e-Commerce platform
• Regular communication with team lead, department managers and buyers to gain a better understanding of the product assortment and enhance both new and existing items on the website
• Performs other duties as required or directed

Job Summary
The primary responsibility of the Lead Salesclerk is to create for the customer with a positive shopping experience through welcoming greeting, sharing of relevant knowledge and experience, and effective presentation of merchandise.

Essential Duties

• Ensures that each customer receives outstanding service by providing a friendly
  environment which includes greeting and acknowledging every customer in a positive,
  personable manner

• Answers customers’ questions

• Guides customers to desired merchandise or connects them more knowledgeable co-
  workers

• Maximizes opportunities to sell related merchandise

• Monitor inventory to ensure suffice supplies at all times

• Handles customer purchases, returns, exchanges, merchandise credits, check
  authorizations, rain checks and discretion discounts (for example, price matches and
  employee sales)

• Completes all POS transactions according to company policies and procedures

• Resolves customer concerns in manner that respects customer while following accepted
  operating guidelines

• Stamps, marks, tags or otherwise assigns price to merchandise

• Maintains orderly display of merchandise on shelves, end caps, counters and other
  areas

• Maintains up-to-date knowledge of store layout and merchandise locations

• Supports company’s loss control efforts through diligent observation of customer
  behavior and purchases

• Keeps assigned area clean and neat

• Prepares food upon request

• Maintains order and cleanliness of cooking utensils and trailer

• Processes all department merchandise warranties; includes warranty documentation,
  processing all factory warranties, and distribution of warranty parts

• Participates in yearly vendor trainings for all department brands; Includes but not limited to
  Traeger Service trainings

• Performs repair service on Traeger and Big Green Egg products; completes all factory service
  sheets for reimbursement, warranty parts, etc.

• Performs other duties as required or directed

Essential Physical Requirements

• Ability to move or handle merchandise and supplies weighing 0-50 pounds
• Ability to stoop, bend, reach, push, pull and move merchandise as necessary
• Ability to hear pages, telephone conversations and general announcements
• Ability to move around the store as necessary to assist customers
• Ability to recognize and identify merchandise and read necessary reports
• Ability to work a varied schedule as business conditions dictate
• Ability to stand an entire work shift

Knowledge, Skills & Abilities

• Knowledge of basic loss prevention techniques
• Basic math skills: adding, subtracting, multiplying, dividing
• High degree of situational awareness
• Ability to use multi-line phone system
• Ability to make change without register assistance
• Ability to communicate verbally and in writing using English language
• Ability to establish appropriate priorities while multi-tasking
• Ability to analyze problems and apply sound solutions
• Ability to efficiently and accurately access, input, modify and print information through
  POS register system
• Ability to communicate and work effectively with co-workers and customers
• Ability to retain company and customer information in confidence
• Ability to process stress in a positive manner

Qualifications

• High school diploma or GED
• Applicable experience with products similar to those in the department
• Prior retail sales experience (preferred)

Job Summary
At Green Top, our success comes from our people and customers. The Office Administrator is the supportive force behind both, and we are currently seeking someone exceptional for this position. The ideal person will be a problem solver with excellent communication skills and initiative. Prior experience working in an office environment, performing administrative tasks, and providing support to coworkers is essential to the position.

Essential Duties

• Maintains vacation calendar for office staff
• Answers incoming calls and incoming visitors; extends a warm welcome to guests,
  employees, candidates and vendors and directs each person as appropriate
• Handles customer concerns in a manner that respects the customer while following
  accepted operating guidelines
• Scan and properly file invoices, packing slips and freight bills
• Daily commute to/from post office; sort and distribute mail and packages
• Call bank with change order when necessary
• Scan used gift cards for reporting purposes
• Oversee and order office supplies, anticipating requirements and stocking supply
  stations
• Provides clerical and ad-hoc support to office and other staff members and departments
  as requested
• Keeps assigned area in a clean, organized and safe condition
• Each morning helps organize merchandise in preparation for store opening
• Assists with cashier duties when necessary
• Performs other duties as required or directed

Knowledge, Skills & Abilities

• Strong math skills and basic accounting functions

• Use multi-line phone system

• Strong communicator, both verbal and written using the English language

• Establish appropriate priorities while multi-tasking

• Analyze problems and apply sound solutions

• Efficiently and accurately access, input, modify and print information through software
  system

• Happy working as a team and with customers

• Retain company and customer information in confidence

• Process stress in a positive manner

Qualifications

• High school diploma or GED
• One (1) or more years’ customer service or related experience
• Basic Accounting skills
• High attention to detail
• Clean driving and background record
• Flexible schedule to include sale and event weekends

Job Summary
Shipping clerks are required to work in a fast pace environment while maintaining accuracy throughout the entire pick, pack, and ship process. The primary responsibilities of a Shipping Clerk are to (1) pull, pack, and ship merchandise placed through e-Commerce related channels (2) ship defective merchandise back to manufacturers and (3) ship firearms for transfer or repair.

Essential Duties

 - Shipping

• Pulls, processes and ships merchandise to fill e-Commerce orders
• Ships firearms being transferred to other dealers
• Ships firearms in need of repair to repair centers
• Monitors packing materials on a daily basis and alerts manager when new supplies should be ordered

 - Other

• Maintains up-to-date knowledge of store layout and merchandise locations
• Completes all required paperwork in a neat, accurate and timely manner
• Keeps assigned area clean and neat
• Performs other duties as required or directed

Essential Physical Requirements

• Ability to move or handle merchandise and supplies weighing 0-100 pounds
• Ability to climb ladders and reorganize materials as needed
• Ability to stoop, bend, reach, push, pull and move merchandise as necessary
• Ability to hear pages, telephone conversations and general announcements
• Ability to move around the store as necessary to assist customers
• Ability to recognize and identify merchandise
• Ability to read necessary reports and online CounterPoint inventory screens
• Ability to work a varied schedule as business conditions dictate
• Ability to stand an entire work shift

Knowledge, Skills & Abilities

• Knowledge of basic loss prevention techniques
• Basic math skills: adding, subtracting, multiplying, dividing
• High degree of situational awareness
• Ability to use multi-line phone system
• Ability to operate a postal machine
• Ability to communicate verbally and in writing using the English language
• Ability to establish appropriate priorities while multi-tasking
• Ability to analyze problems and apply sound solutions
• Ability to efficiently and accurately access, input, modify and print information through POS register system
• Ability to communicate and work effectively with co-workers and customers
• Ability to retain company and customer information in confidence
• Ability to process stress in a positive manner

Qualifications

• High school diploma or G.E.D. or equivalent experience
• Prior experience in shipping-related role (preferred)
• Prior experience in retail environment (preferred)