Returns & Replacements

We are happy to receive returns for refunds or exchanges within 30 days after shipping, in accordance with the terms described below.  Merchandise that is returned for refund or exchange must be in new and in unused condition.  The original receipt and all packaging must be returned with the merchandise for a full refund of purchase price or exchange.  We may decline your return if any items are missing (such as instruction manuals or accessories) or may charge a fee to replace those items.  Electronic items and certain other items will incur a 15% restocking fee.  Please see our list for non-returnable items:

Non-returnable Items

  • Firearms and Air Rifles
  • Ammo, Primers and Powder
  • Mouth calls
  • Base layers, long underwear, lingerie and hats
  • Live or frozen baits
  • Labor
  • Services or background checks
  • Hunting or fishing license
  • Gift Cards
  • Consumable items such as food, drinks and batteries
  • Items that are damaged or abused
  • Non-defective special orders
  • DVD’s

If you have any questions about whether your item will incur a restocking fee or is returnable, please call us at 804-550-2188.

All items that you believe are defective are subject to our inspection before a refund or exchange is approved.  Defective items must be accompanied by the original sales receipt and all materials inside the package, including but not limited to instruction manuals, accessories and parts.  Defective DVDs will be exchanged only for the same item within 30 days.  Defective electronic items should be sent directly to the manufacturer for repair or replacement.

All returns require a return authorization from Green Top Sporting Goods.  Before you return an item,  please send an email stating your reason for a return.  We will email you a return shipping label for you to affix to the original box that your order came in.  You will then take the box to your nearest UPS Store and they will send it to us.  If you do not live near a UPS Store, then please call UPS and request a pick-up and they will send it to us.  All unauthorized returns will not be accepted.


Returns and Exchanges

  • Items must be returned for exchange or refund within 30 days after shipping.
  • Items must be new, unused, and in original package.
  • Items must include original receipt, invoice or packing slip.
  • Shipping and handling charges are not refundable.
  • Some items (such as electronics) will incur a 15% restocking fee regardless of condition.
  • Defective items are subject to our inspection before a refund or exchange is approved.  Defective firearms and electronics must be sent directly to the manufacturer for repair or replacement.
  • Please contact us at (804) 550-2188 if you have any questions about our return policies or if you are unsure whether your item is returnable or if a restocking fee will apply.

Return Authorization

All returns require a return authorization from Green Top Sporting Goods.  Before you return an item please send an email stating your reason for a return.  We will email you a return shipping label for you to affix to the original box that your order came in.  All unauthorized returns will not be accepted.


Refund Methods

For online purchases: Refunds will be credited to the original credit card. 

For in-store purchases: Your refund will generally be in the same form as the original purchase. Any refund of a purchase made with a gift card will be refunded on a gift card.

Promotional Items and Bundles:

When a promotional item is returned, the value of the promotional item will be deducted from the refund amount. For example, if you buy a Bow that includes a free FoodSaver, the total value of the foodsaver will be deducted from the refund if the FoodSaver is not returned with the bow.

When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund. For example, if you receive $200 in savings when you purchase a Crossbow and accessory pack (Ready-to-Hunt Package) together and you return only a portion of all of the items, the $200 bundle savings will be subtracted from your refund.


Firearms Transfers

Returns on firearms that have been transferred to you are not allowed.   Once a new firearm is transferred, it is considered used, even if unfired.  Thoroughly inspect firearms when you go to pick the gun up at the dealer we ship your firearm to. You MUST do this before completing the transfer. We do understand that some manufacturer defects may not be identifiable upon initial inspection.  By purchasing a firearm from us, you agree that upon discovering a defect in your transferred firearm that you will work with the manufacturer for replacement or repair (in accordance with their warranty policy). If your firearm is damaged in shipment or determined to be defecting prior to the completion of the transfer, contact Green Top’s Customer Service at 804-550-2188.

Updated 8/1/13